Refund policy

RETURN & REFUND POLICY

Last Updated: 8 August 2026

At The Daily Rituals, we are committed to providing quality products and a smooth shopping experience. Please read the following policy carefully before placing your order.

1. Return & Replacement Eligibility

We accept return or replacement requests only for eligible cases, including:

Wrong product received.

Product received damaged or defective.

Product significantly different from the product description.

Missing item or incorrect quantity received.

All requests are subject to verification and the applicable return conditions of our fulfillment partner.

2. Unboxing Evidence

For damaged, defective, wrong or missing products, customers may be required to provide clear photos and/or an unboxing video showing the package and product.

We strongly recommend recording an unboxing video immediately after receiving your order. This helps us verify and process claims faster.

3. Non-Returnable Situations

A return or replacement may not be accepted for:

Change of mind or personal preference.

Products damaged due to misuse, improper handling or normal wear and tear.

Products that have been used, altered or damaged after delivery.

Requests that do not meet the applicable supplier/fulfillment requirements.

Certain products may have additional return restrictions based on their nature.

4. Return Request

If you receive a damaged, defective, incorrect or incomplete order, please contact our customer support as soon as possible after delivery.

Please provide:

Order number

Customer name

Contact details

Photos/videos of the product and packaging

A brief description of the issue

Our team will review the request and guide you through the next steps.

5. Refunds

If a refund is approved, the refund will be processed according to the applicable payment method and fulfillment/return process.

For prepaid orders, approved refunds will generally be returned through the original payment method.

For Cash on Delivery orders, the customer may be asked to provide the necessary bank/UPI details for an approved refund.

6. Return Shipping

Where a return is approved because the product was damaged, defective, incorrect or otherwise eligible under our return terms, return-shipping arrangements will be handled according to the applicable fulfillment policy.

For other return requests, shipping or return charges may apply where applicable.

7. Order Cancellation

Cancellation requests should be made as early as possible. Once an order has been processed, shipped or handed over for fulfillment, cancellation may no longer be possible.

8. Refund Processing

Once an approved returned product has been received and inspected, we will notify you about the approval or rejection of your refund.

Approved refunds will be processed as soon as reasonably possible, subject to payment-provider and banking processing times.

9. Contact Us

For return, replacement or refund assistance, please contact our customer support through the contact details provided on our website.

The Daily Rituals

Customer Support: [monishsaini72310@gmail.com]

Phone/WhatsApp: [6376429036]